FAQ

Helpful Information

Q: What can I talk about?
In counselling you are free to talk about anything you may need to. It is a safe, non-judgmental space where you can explore any difficulties or feelings you may currently have or may have had in the past. 

Is counselling confidential?
Yes, counselling is confidential and your information and what you talk about with your counsellor stays within that room and is not discussed with any third party. Confidentiality can be discussed if further detail when contracting with your counsellor during your first session. However only on rare occasions will confidentiality have to be breeched. This is if there is a safeguarding issue or if it required by law. 

How long will it take to be seen? Is there a waiting list?
We aim to see clients as soon as possible and if there is a waiting list as the time of booking you will be informed immediately and you can either be seen as the soonest next available time or If you would prefer you could access another counselling service. 

Can I attend counselling fortnightly or whenever I need it?
The counselling process works best if there is regular engagement and a trusted relationship is formed between counsellor and client. This is why sessions would be scheduled in on a weekly basis for counselling to have the best outcome for you. 

Can I contact my counsellor between sessions?
A: Unfortunately because we are not an emergency or crisis service, you would be unable to contact your counsellor outside of sessions. However, it is really important that if you are experiencing a crisis and need immediate support please contact NHS 111 (option 2) or the Samaritans on 116 123.

How long will my counselling last?
Session are 45-50 minutes long and the duration of counselling most commonly is 12 weeks. However the service is flexible to meet the needs of its clients. 

What happens if I want to end my sessions?
This is absolutely fine and it is ok to discuss this during your sessions. All counselling eventually comes to an end and it is great to be able to come to a successful ending with your counsellor for the most positive outcome.

I have a holiday or appointment booked, what do I do?
Please let your counsellor know in advance. We understand these things can’t always be helped however that time slot every week is dedicated to you and it helps that you inform your counsellor before this happens so that the counselling space remains available to you.

What should I do if I can no longer afford my sessions?
Please speak to your counsellor, depending on circumstances a reduced rate may be awarded or they may help refer you to another service. 

Do you have any more Questions ?

Please contact us if you have any other questions that have not been answered in this section. We look forward to hearing from you.